Privacy Policy

Who we are

We are cybermeshex.com, LLC (EDRPOU registration code: 76516742), registered in Ukraine. Our address: 22 Pushkinska Street, Office 305, Kyiv, 01024, Ukraine. Email: contact@cybermeshex.com. Phone: +380 504 608 6002.

Personal data we collect

Depending on how you use our website, we may collect:

• Contact details you provide via booking or contact submissions (e.g., name, email address, phone number, and message content).
• Booking-related details you submit through website interactions (e.g., selected date/time and any notes you provide).
• Communication history between you and us related to your inquiries and requests.

We do not collect “special categories” of personal data through this page unless you choose to provide them in your message.

How we use personal data

We use personal data to:

• Respond to inquiries, process contact submissions, and communicate with you.
• Arrange and confirm bookings you request through website interactions.
• Provide service-related information so you can make an informed choice before booking.
• Ensure ongoing customer support and handle consumer claims.
• Improve our website experience and security.

Distance arrangements and pre-contract information

If you book or purchase at a distance (including via website interactions), we provide required pre-contract information in connection with the distance arrangement.

Legal basis and compliance

Our processing is carried out in accordance with applicable Ukrainian law, including:

• Law of Ukraine “On Consumer Protection” No. 1023-XII, including duties related to timely and reliable information about services and consumer rights, as well as distance arrangements where applicable.
• Law of Ukraine “On Personal Data Protection” No. 2297-VI.

Sharing and transfers

We may share your personal data only when necessary to provide services (for example, with service providers that help us operate bookings and communications), or when required by law. We do not sell your personal data.

How long we keep data

We retain personal data only as long as necessary for the purposes described in this policy, including providing services, responding to requests, and handling claims. Retention periods may vary depending on the nature of your interaction and applicable legal requirements.

Cookies and similar technologies

If we use cookies or similar technologies for analytics or advertising, we will ensure lawful processing of personal data and provide required notices in line with Ukrainian data protection requirements.

Your rights

You may have rights regarding your personal data, including the right to access, update, and request correction, and to request that data be processed or stored in accordance with the law. To exercise your rights, contact us using the details below.

For consumer-related concerns and claims, we can support consumer dispute handling under the Ukrainian consumer-rights framework. Please contact us first so we can address your request.